Quintin Publications

Quintin Publications
FAQ
(F requently A sked of Q uintin )
"America's Genealogy Store"

Q: You say you offer "secure server" for credit card security. What does that mean and how does it work?

A: This is how our shopping cart provider answers this question. "The goal of Americart security is to achieve one thing: Deliver credit card information from the customer to the merchant with the minimum possibility of exposure to prying eyes. Our primary tool for this is the utilization of secure data encryption. We encrypt the information between the customer and the cart, and then you retrieve credit card information the same way. Although orders are emailed to you in the clear, we strip off the last six digits of the credit card number, which you then retrieve through your secure browser, thus completing the secure path".

Q: Can I come visit your store?

Many customers have asked to visit our store, which is open by appointment only. If you plan to be in the area, please call in advance to make sure that we are going to be in. We normally are in from 9 A.M. to 4 P.M. Monday through Friday but sometimes find it necessary to be away for one reason or another. We cannot guarantee that we will be at the office without notification from you. You will save yourself much time by calling first.

Q: What if I want to return something?

All returnable items (see below) must be in saleable condition and returned within fifteen days of purchase along with the original invoice. You will be given a store credit only minus any shipping charges. There is a 20% re-stocking fee. Because of the nature of the product - custom made photocopies and CD-ROMs from Quintin's Family History Centre and the upcoming Quintin's Local History Centre are not returnable unless damaged. All damaged items will be replaced at no cost to you.

Q: How do you ship your products? How much does the shipping cost?

Quintin Publications ships world-wide with a variety of shipping options. Please see our Ordering Info page for details.

Q: Do you have any information on Jean-Baptiste Canadien and Marie Français, married in Québec City in 1810?

We do not do research requests, but we can suggest a book or microfilm that we have that may be useful to you.

Q: Are all your books in English?

No, some of our materials are in French. Here's how to tell: If the title is in French, the book is in French. Simple, n'est-ce-pas?

Q: Do you sell to other book dealers and vendors?

Yes, Please contact us for particulars.

Q: Do you do book shows ? When will you be coming to my area?

Please see our Conferences page for upcoming show dates.

Q: Can you notify me if you have a new book or a sale on Irish/Métis/Beauce County/etc.?

Send us your e-mail address and your interests and we'll try to keep you informed of sales or new books in the areas you specify.

Q: Vous n'avez pas de pages sur votre site en français?

Non, mais si vous allez au traducteur Alta Vista et donnez l'adresse Internet, vous aurez une traduction de la page désirée.

Q: What are Quintin Publication's guidelines for printing/publishing my genealogical book?

Quintin Publications will either print your book or publish your book. See next question for details.

Q: What kinds of books will Quintin Publications publish free of charge to the author?

Generally, books that fall into this category are books that have high sales appeal: e.g. how-to, reference, one-name genealogies; lists of marriages, baptisms, burials, census records and the like. For books that fall into this category we will bear the entire cost of book production, warehousing, and distribution. This is done under our basic author's contract which provides for the following:

Quintin Publications will produce the book (CD) in a timely and professional manner

Quintin Publications will pay the author a Level 3 royalty for each book sold.

All payments are in US funds and are distributed quarterly in April, July, October and January.

Author receives 5 free copies of each book and is allowed to purchase additional copies at our normal wholesale price.

Many genealogists often write their family history which is a result of a lifetime of research. While these books are very well written and interesting their appeal is mainly for close members of the family and do not normally enjoy a wide circulation. While Quintin Publications would like to publish these we simply cannot afford to do this. We can, however, offer a professional service of printing and binding your book at a very reasonable cost.

Quintin Publications | PO Box 65546 | Orange Park, FL 32065-7605 | 904-375-1113